Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for x 2 Operations Support Specialists (Retail) to be based in Umhlanga, Kwa Zulu Natal. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for spearheading efforts to resolve queries, minimize risk & fraud, and improve regional profitability & efficiency. Beyond conventional Retail duties, the Operations Support Specialist (Retail) will take the lead on analytical projects, offer vital assistance across diverse business functions, refine processes, establish policies and procedures, and manage the introduction of new projects. The ideal candidate will be responsible for elevating customer experience, ensuring top-notch service, and preserving the aesthetics of our branches.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Fair understanding of Microsoft outlook, excel and word.
• Driver's license.
• 1 year driving experience.

A Bonus To Have:

• 3-year experience as a bookmaking clerk, manager or equivalent experience preferred.

What You’ll Do For The Brand:

•  Offering Analytical Support: Utilize data analysis to identify trends, opportunities, and areas for improvement, with a focus on sales growth and profitability.
• Risk Mitigation: Implement measures to mitigate risks and fraud within Retail Operations, safeguarding the organization's financial interests.
• Policy and Procedure Development: Collaborate with cross-functional Teams to create and refine policies and procedures, testing their practicality and effectiveness as well as rolling out the policy and procedures across the business.
• Regional Support: Conduct impromptu regional visits to Hollywoodbets branches, focusing on enhancing customer service, upholding the brand's image, and identifying improvement opportunities. Additionally, perform confidential investigations and trend analysis to proactively address issues that could impact branch Operations or boost sales
• Project Rollouts: Play an integral role in the planning and execution of new projects, ensuring seamless integration and efficient Operations.
• Process Efficiency: Continuously assess and improve operational processes to enhance efficiency and reduce administrative tasks.
• Query Resolution & Follow-Up: Monitor and facilitate the resolution of long outstanding Financial, Audit and Non-Financial queries, prevent recurrence, and investigate/recover any suspicious queries, ensuring valid queries are addressed and resolved.
• Write-off Compilation: Compile weekly write-off reports and submit them to management for approval, ensuring transparency and accuracy. General operational or administrative Support to branches and regions in your portfolio – via remotely or on-field Support.
• Availability: Being on call 24/7 (On cellphone – Unless approved by your line manager of not being available on cellphone) to offer Region\s in your portfolio with operational Support.
• Tasks: Undertake operational tasks assigned by Hollywood’s Directors and Executive Managers, including ad-hoc assignments from Management across the entire Hollywoodbets group, ensuring timely completion within specified deadlines

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Impressive business acumen and in-depth market awareness.
• Demonstrates exceptional problem-solving capabilities.
• Exhibits a strong sense of accountability.
• Maintains meticulous attention to detail.
  

So, are you ready to level up, learn, and perform at your best? Apply now!