Being a part of the Hollywood Group Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, The Hollywood Group has grown into a powerhouse operating across Africa, Mozambique and the United Kingdom. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywood, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for Security Operations Manager. Do you think you have what it takes to be our newest Star?

The Security Operations Manager is responsible for managing the day-to-day operational aspects of the Security Division across Hollywoodbets Greyville Racecourse, Hollywoodbets Scottsville Racecourse, Summerveld Training Centre, Ashburton Training Centre and Race Coast/Hollywoodbets KZN retail branches.

Reporting to the Head of Security, the incumbent will lead and support the security team to ensure compliance with business processes, effective delivery of guarding and surveillance services, and continuous improvement of performance standards. The role includes overseeing the development and implementation of security policies, protocols, and procedures, as well as managing staff scheduling, contract compliance, investigations, and incident reporting.

The Security Operations Manager plays a key role in risk management, event security planning, and coordination with external service providers and law enforcement. The position also carries accountability for ensuring security operations support the organisation’s strategic objectives, regulatory compliance, and operational resilience across all sites.

With Race Coast You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric/Grade 12
• PSIRA Registration – Grade A Diploma/Degree in Facilities Management, Project Management, Business, or related field
  
• 5+ years’ experience in a security operations management role
• Proven managerial and people leadership experience
• Experience in managing control room operations
  

A Bonus To Have:

• Relevant tertiary qualification in Security Management / Policing / Law Enforcement
• Gaming floor security experience
• Background in law enforcement or military service
  

What You’ll Do For The Brand:

• Operational Management: Manage and schedule Security staff to align staffing levels with fluctuating business activity across all sites. Oversee the day-to-day operation of the Security Division, including guarding services and the 24-hour Surveillance Control Room. Conduct regular assessments of security operations at all sites, setting standards and driving improvements to procedures and service levels. Ensure compliance with security protocols, access control systems, and key management procedures.
• Team Leadership and Development: Lead, mentor and support Security Duty Managers and frontline security staff. Assist with recruitment, onboarding and training of security personnel. Promote a culture of accountability, professionalism, and teamwork across multi-site operations.

• Contract & Service Management: Manage service provider contracts, ensuring adherence to service-level agreements and performance standards. Monitor supplier and contractor performance across facilities, escalating concerns where necessary.

• Risk & Incident Management: Identify risks and vulnerabilities across all sites and implement proactive measures to mitigate threats. Oversee incident investigations, ensuring accurate documentation, timely resolution and preventative action. Maintain detailed records of incidents, breaches, and investigations in line with compliance and reporting standards.

• Planning and Coordination: Develop and implement security plans for race days, special events, and high-profile occasions, liaising with organisers, authorities and other stakeholders. Conduct full assessments of the security function to set benchmarks, enhance efficiency, and standardise operating procedures.

• Reporting & Compliance: Compile regular reports on security operations, incidents, staffing, and contractor performance for submission to the Head of Security and to Executive Management. Ensure compliance with internal security policies, PSIRA requirements, and other applicable legislation and industry standards.

What You’ll Bring To The Team:

• Proven leadership and people management capability with the ability to motivate and develop teams across multiple sites.
• In-depth knowledge of security operations, surveillance, and access control systems. Strong planning and organisational skills.Integrity, discretion, and sound judgment. Proactive, decisive, and results-driven. Ability to remain calm and professional under pressure.
• Skilled in dispute resolution and handling sensitive situations.
  
• Strong capability to conduct and oversee incident investigations.
• Ability to assess risks, identify vulnerabilities, and develop effective security strategies.
  
• Strong verbal and written communication skills. Ability to liaise effectively with internal and external stakeholders, including law enforcement and service providers.
• Above-average computer literacy, familiarity with security systems, CCTV and access control software.
• Integrity, discretion, and sound judgment. Proactive, decisive, and results-driven. Ability to remain calm and professional under pressure.

Why Join Us?

This is an exciting opportunity to play a critical role in the success of Race Coast KZN’s operations. As the Security Operations Manager you will be entrusted with overseeing the development and implementation of security policies, protocols, and procedures, as well as managing staff scheduling, contract compliance, investigations, and incident reporting. A strong focus on Risk management, event security planning, and coordination with external service providers and law enforcement. The position also carries accountability for ensuring security operations support the organisation’s strategic objectives, regulatory compliance, and operational resilience across all sites.

You will have the opportunity to:

• Lead and support the security team to ensure compliance with business processes, effective delivery of guarding and surveillance services, and continuous improvement of performance standards.
• Contribute directly to the success of a high-profile sporting and entertainment brand in South Africa.