To provide dedicated assistance and operational support to both the On-Course Supervisor and Bank Controller in managing all aspects of the Betting operations on race days.
This includes ensuring the smooth functioning of on-course betting and banking activities, maintaining cash control and reconciliation accuracy, supporting staff coordination, and upholding customer service excellence within the race day environment.

The role contributes directly to the efficient delivery of Race Coast KwaZulu-Natal’s Betting objectives, operational integrity, and race day experience for customers and stakeholders.

KEY RESPONSIBILITY AREAS (KRA):

1. Support within the On-Course Environment

• Assist the On-Course Supervisor in coordinating and overseeing all Betting operations during race days.
• Monitor operator performance and resource allocation to ensure optimal service levels across all booths and betting stations.
• Prepare, review, and analyse race day reports, including operator headcount, turnover figures, and transaction volumes per hour, to support post-race analysis.
• Address and resolve customer complaints, payment disputes, or service-related issues promptly and professionally.
• Support the HDJ (Hollywoodbets Durban July) recruitment and training programme in conjunction with the Human Resources department — including assisting with onboarding, training coordination, and performance feedback.
• Ensure adherence to Race Coast’s operational procedures, cash handling policies, and code of conduct at all times.

Performance Indicators:

• Accuracy and timeliness of race day reporting.
• Reduction in customer complaints or transaction errors.
• Smooth deployment and performance of on-course staff.

2. Support to the On-Course Bank

• Assist the Bank Controller with the preparation, verification, and issuing of floats and cash boxes for all race day booths and operations.
• Maintain accurate documentation for all cash movements, including float issues, transfers, and collections.
• Ensure all on-course ATMs are stocked with sufficient cash to meet public and operator demand throughout the event.
• Distribute additional cash to booths as required during race day operations, maintaining clear audit trails.
• Ensure all booth cash and floats are correctly returned, verified, and recorded with the on-course bank at day end.
• Conduct reconciliation and balancing of all incoming monies, updating results on designated control systems.
• Prepare, verify, and submit all necessary banking and finance paperwork to the Finance Department within set deadlines.
• Maintain constant oversight of bank and main vault balances, ensuring funds are secure and fully accounted for.

Performance Indicators:

• 100% float and vault reconciliation accuracy.
• Timely submission of finance reports.
• No unaccounted or unbalanced cash variances.

3. Operational Compliance and Coordination

• Adhere to Race Coast KwaZulu-Natal’s internal controls, financial procedures, and operational standards.
• Support the coordination of on-course logistics, including booth setup, signage, and materials related to Betting activities.
• Communicate effectively with supervisors, operators, and administrative staff to ensure information flow and task completion.
• Contribute to continuous improvement by identifying and reporting operational inefficiencies or procedural gaps.
• Uphold confidentiality and ethical standards in all cash and customer-related dealings.

Performance Indicators:

• Compliance with all audit and operational control requirements.
• Effective communication with internal teams.
• Implementation of recommended process improvements.

4. Customer & Stakeholder Service

• Provide efficient and courteous assistance to racegoers, operators, and internal staff regarding Betting matters.
• Promote a positive and professional image of Race Coast KwaZulu-Natal at all times.
• Collaborate with customer service teams to enhance the on-course experience through responsiveness and reliability.

Performance Indicators:

• Positive customer and staff feedback.
• Responsiveness to queries and complaints within acceptable time frames.

EXPERIENCE / COMPETENCIES / GENERAL REQUIREMENTS

Experience:

• Minimum 2 years’ experience in retail, events, banking, or racing/betting environments with cash handling and reconciliation exposure.
• Supervisory or coordination experience in a customer-facing role preferred.

Technical Competencies:

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong numerical and reconciliation abilities.
• Familiarity with betting systems, financial control procedures, or on-course operations advantageous.

Behavioral Competencies:

• High integrity, accuracy, and attention to detail.
• Strong communication and interpersonal skills.
• Team-oriented with the ability to work under pressure and meet deadlines.
• Problem-solving and decision-making ability in a fast-paced race day environment.

General Requirements:

• Willingness to work weekends, public holidays, and night shifts as required by the racing calendar.
• Professional appearance and conduct in line with Race Coast KwaZulu-Natal standards.
• Commitment to delivering excellence and continuous improvement.