Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a LPM Attendant to be based in Durban– KZN. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for managing the LPM’s machine by ensuring effective guest service is provided to guests. Constantly on the lookout for opportunities to improve your guest service and manage guests’ needs by ensuring your visible for effective and efficient payouts to guests at all times.


With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.

You Bring:
• 1 -2 years gaming industry experience


A Bonus To Have:
• Valid driver’s license
• Post matric qualification

What You’ll Do For The Brand:

Branch Growth
• To ensure achievement of targets within your areas in accordance with branch budgets.
• Ensure the occurrence sheet is updated at all times.
• Ensure the pay-out log book is updated at all times.
• Ensure at end of day to cash up the Limited pay-out machine.

Sales Administration
• Cash management within your drawer according to defined processes/procedures and minimize risks, theft/fraud.
• When a fault is reported to helpdesk, ensure a reference number is recorded with all the relevant documents being completed in the fault log book.
• Report on any fraudulent transaction or falsified entries on the Accounting recon, manual payout book or other criminal offences.
• Ensure the machine book is completed whenever a machine door is opened.

Cash Management
• Team members are to ensure they have the accurate float amounts at the beginning of shift to ensure balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure all cash shortages are dealt with immediately, shortage value from R300.00 and below, must be paid back into the Hollywood taking on the same day by the team member.
• All over bank and under money values must be declared to the team leader on duty
• Ensure to reconcile by end of shift to the balance which is reflected on the LMP/ Admin report.
• Ensure to confirm balancing of all taking to the Team leaders and double check cash to reconcile.
• Close off the handing over of the cash to the Team leader by inserting your password on the system and the TL will confirm the transaction by inserting their password to validate all taking has balance at end of day.
• Team members are to ensure no company funds are taken home but handed to the team leader before end of their shift.

Branch Appearance
• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work station is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Guest Service
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and always drive the philosophy of “service with a smile”.

Compliance
• Compliance and adherence to company's internal control policy.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywoodbets uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets within Hollywoodbets uniform.
• Team members are allowed to take bets as guests but not in Hollywoodbets uniform.
• Team members are not allowed to be behind the terminal counters when off duty
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values
• Actively promote the Hollywoodbets values.
• Live the values and lead as an example to the team.


What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Manage income and payouts through following company procedures
• Demonstrate a good understanding of betting procedures
• Ability to understand the different betting types
• Attention to detail
• Demonstrate problem solving skills
• Be accountable
• Making guest needs a primary focus of one’s actions.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.